You must notify Prince George Sewing Centre within 5 days of delivery (received date according to delivery records) of your order. Merchandise must be in its original unopened packaging, and in the same condition it was delivered in. The customer is responsible for return shipping charges unless we have made an error on your order. If you purchased a product that was damaged or faulty when you received it, we will replace the item with an undamaged one.
Items that cannot be returned or exchanged:
Machines, machine parts/accessories, cut items and thread.
Please note, colors show differently on all computers. It is the customer’s choice to order the fabric/thread/trim. We will not be held responsible for the shade being different that you expected. If you are unsure about colors, please feel free to ask us to match something up for you and send a picture. We are always happy to help.